Service Cancellation

• Before Project Start:
  Clients may cancel the project within 48 hours of payment and before work begins. In such cases, a partial refund may be applicable after deducting administrative/consultation charges.
• After Project Initiation:
  Once the project is underway, cancellation will result in no full refund. Charges will be applied based on work completed and resources utilized up to the cancellation date.
• Ongoing/Monthly Services (SEO, digital marketing, etc.):
  These services require 30 days’ prior written notice for cancellation. No refunds will be provided for the current month. Service will continue until the end of the current billing cycle.

Refund Eligibility

Refunds are not applicable under the following conditions:

• Delay in project due to client-side approvals or content submissions.
• Change in project scope or requirement after initiation.
• Services marked as “non-refundable” in agreement or invoice.
• Performance-based services (e.g., SEO ranking, leads, or ROI expectations).

Refund Process

• Eligible refunds will be processed within 7–10 business days after approval.
• Refunds will be made via the original mode of payment or another mutually agreed method.
• Any third-party transaction fees or gateway charges are non-refundable.

Project Abandonment

If the client becomes unresponsive or inactive for 30 days or more, the project will be considered abandoned, and no refunds will be issued.

Dispute Resolution

If you are dissatisfied with our services, we encourage you to contact our support team. We aim to resolve issues fairly and promptly.

Contact for Cancellations & Refunds

Please write to us at: [support@growindiaexport.com]